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DEFG
DEFG is a research and customer insights firm focused on customer strategy and experience in the utility sector. We believe that serving those with the least, the best, is the way to transform the customer experience for all.
What We Offer
Our work to improve service to low-income and vulnerable utility customers includes:

Low Income Energy Issues Form

Capacity-Building for Community Action Partners

Enrollment in Energy Assistance Consumers

Low-Income Community Solar Working Group

Alternative Customer Solutions and Payment Options

Contingency Planning and Arrearage Management

Customer Journey Mapping to Improve Engagement

Jamie Wimberly, CEO, DEFG
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