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DEFG is a research and customer insights firm focused on customer strategy and experience in the utility sector. We believe that serving those with the least, the best, is the way to transform the customer experience for all.

What We Offer

Our work to improve service to low-income and vulnerable utility customers includes:

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Low Income Energy Issues Form

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Capacity-Building for Community Action Partners

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Enrollment in Energy Assistance Consumers

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Low-Income Community Solar Working Group

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Alternative Customer Solutions and Payment Options

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Contingency Planning and Arrearage Management

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Customer Journey Mapping to Improve Engagement


Jamie Wimberly, CEO, DEFG

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